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Warranty
Z Marketing Group LLC. offers a
30-day limited bumper-to-bumper manufacturers warranty on all scooters and
accessories on all models.
Warrantees range from 30 days - 6 months. Each product description indicates
warranty
Warranties and support are available
through the manufacturer.
The warranty starts the day the scooter is delivered to you. This warranty
covers factory defects and defaults only. We do not cover misuse or broken parts
caused by the user or by any other event.
Battery Warranty
We offer a full 6-month even trade warranty on defective batteries.
Selected 1 year battery warranty models include:
If any battery should become faulty within the specified warranty period we will
replace the battery free of charge. Z Marketing Group LLC. requires that
defective batteries be returned to us for exchange. Z Marketing Group LLC. does
not pay the shipping fee's to return the batteries to us however we will pay to
ship the replacement batteries back to you. If you have questions about our
warranty, please contact us by
E-mail. A
friendly representative will get back to you quickly.
Please note: Warranties do not include on site repair. Any parts exchange, the components or parts must be sent to the manufacturer for exchange.
The customer is responsible for all assembly and repairs.
Gasoline Engine Warranty
We offer a 30 day warranty on all gas
engines for all models.
We offer a 1 year engine warranty on selected ATV's & Moped Motorcycles models:
XA-110 - XA-112 - XA-114 - XA-150 - XM-50 - XM-150 XM-155. The 1 year engine
warranty warrants against factory defects only. Defective engines must be
returned to the manufacturer at the customers expense & will be replaced if Z
Marketing Group LLC. determines the engine is defective due to a factory defect.
Z Marketing Group LLC. will pay the shipping cost to send the replacement engine
to the customer.
Limited Warranty Details
What is covered & what is not covered:
1. Scooter Body: Damage to any
plastic/fiberglass part that is a result of shipping is covered only if it
occurred during shipping. Shipping damage must be reported immediately after
delivery to be covered under warranty. Otherwise, the plastic/fiberglass body
parts are not covered under this warranty. If, after careful inspection by our
technical support department it is determined that the scooter was damaged
during shipping (digital photos may be required by e-mail) , Z Marketing Group
LLC. at it's discretion will supply free of charge the necessary replacement
parts to fix the damaged scooter. Z Marketing Group LLC. will not pay labor
charges to install such parts.
2. Tires, tubes & kick stands: These items are NOT covered unless they
are damaged as a result of shipping.
3. During the first 30 days of the warranty: Z Marketing Group LLC. will
replace any defective part free of charge and free of shipping charge to the end
user of the scooter. Z Marketing Group LLC. may require certain parts to be
shipped back to the manufacturer before replacing those parts. Shipping costs
back to the manufacturer must be paid for by
the end user / customer. Call tags will never be issued.
Pocket Bike & Gas Scooters Models Starting With 'XG'
Warranty: "Manufactures defects will only be
covered"
1. Engines are covered. Each engine is
started, tuned up and tested before we ship the pocket bike or gas scooter to
you. Failure to premix oil with the gas voids the engine warranty.
2. Pull starters are not covered. Spare scooter pull starters can be
purchased separately.
3. Tires, tubes & flat tires are not covered unless damaged during
shipping. (Damage must be reported to us immediately.
Shipping charges are not refundable if customer refuses delivery (other than for damage), if customer cancels order after order is placed (see no cancellation policy below) or if customer refuses to allow our technical support department to assist them in solving the problem.
Signature Required Option:
We make a Signature Required Service available
to all our customers at the
time of purchase for a minimal fee. If this service is not purchased Z Marketing
Group LLC.
Scooters will not be responsible for packages that have been left at the
recipient's door and consequently lost and/or Stolen.
Order Cancellation Policy:
Before completing your purchase, please confirm that you have selected the
correct item(s), color(s), accessories, etc. Due to the high volume of orders we
receive and the speed at which we process these orders, once an order is placed
it is generally processed & shipped immediately therefore we have a NO
cancellation policy after an order has been placed.
ALL SALES ARE FINAL